Gemini Customer Support: What You Need to Know
Gemini Customer Support: What You Need to Know
Gemini (the cryptocurrency exchange) has specific ways for its users to get help. Here's a breakdown of how to contact Gemini support and some cautionary advice.
Contact Methods
- Support Request / Email
Gemini’s primary support channel is via their support request form. They strongly encourage users to submit their issues this way for the fastest and most accurate resolution. Gemini Support- When submitting a request, they ask you to use the email address associated with your Gemini account. Gemini Support
- Be careful: Gemini will never call or text you for support. Their official communications come via email. gemini.com
- Their correspondence address is:Gemini Trust Company, LLC
600 Third Avenue, 2nd Floor
New York, NY 10016+1 (866) 240‑5113
Gemini Support
- Phone Support
- Officially, Gemini states that they do not offer phone support for regular account issues. gemini.com
- For Gemini Credit Card users, there is a 24/7 support phone number, but it’s accessible via the card settings in your account — not publicly listed in general help. Gemini Support
- Some third-party guides mention other phone numbers (e.g., 1‑855‑574‑1364 for Gemini Wallet support). geminiwalletsupporthelpline However, these are not clearly confirmed by Gemini’s official support site.
Security Warning & Best Practices
- Since Gemini emphasizes that they never call or text their users for support, any unsolicited call claiming to be Gemini should be treated with suspicion. gemini.com
- Always verify you’re on the official Gemini Help Center when submitting a support ticket.
- Never share your password, 2FA codes, or private wallet words on the phone or via chat with unverified parties.
- If you’re dealing with a security issue, such as a compromised account, use their support form and clearly mark the urgency.
My Recommendation
If you need help with your Gemini account, the best and safest route is:
- Log into Gemini → go to the Help Center → submit a support request.
- Use the email associated with your Gemini account.
- If you believe you are being scammed (someone calling or pretending to be Gemini), do not engage — instead, report it to Gemini via their official support form.